Here’s how the word “listen” looks in Chinese:

#Employees don’t just want #leaders to #listen MORE, they want them to listen BETTER. Listening is a #skill, a skill is something that can be taught, learnt and developed. To become a listening practitioner, consider the image below- which I keep as a reminder in my office: Treat the speaker as though they are King Give them your undivided attention Listen with your eyes, ears and a compassionate heart.

What have you done today to fill your bucket?

The stresses of everyday life can drain our buckets of resilience faster than we realise. What have you done today to fill your bucket? Better yet someone else’s bucket? Here are some bucket filling ideas:
Be kind- yourself included
Be grateful- everyday
Listen & accept without the need to correct
Thank someone who has made a positive difference in your life
Get curious & learn something new
Revisit an old friendship
Go for a walk in nature & soak up your surroundings
#kindness #mindfulness #resilience #mentalhealth #positivity #stressmanagement

What brings you joy?

What brings you joy? When was the last time you did something joyful? What could you do more of to bring greater joy into your life? Enhancing Emotional Intelligence and resilience starts with self-awareness. The questions above are designed to invite you to pause and reflect. We are too often on autopilot, doing what we have to do and not doing any of the things we find joyful. So take a moment now and reflect, find and engage with your joy, because when you engage with your joy you are making a proactive step towards resilience.


How being empathetic can benefit both you and others

When under #stress we know that cortisol is released, did you know that oxytocin is also released? Our body releases a chemical to help us connect as a way to manage the stressful situation. Recently, on my 8 hour flight from Singapore on Qantas QF52, due to fog in Brisbane it became a 15 hour flight. I was tired, my children were over it and I felt stressed and could feel my #anxiety building. Not long afterwards Vicki the supervisor came by as she did for everyone and checked in, to see how we were. I looked her in the eyes and connected, I replied “I am tired and over it, I just realised though how tired you and your team must be. You are all doing a fantastic job of keeping everyone comfortable even though you have been on your feet for 15 hours.” We chatted for a bit and didn’t feel so stressed afterwards. You see, when you embrace the oxytocin and with those around you, the stressful situation becomes manageable. Reach out and connect.

#EI #emotionalintelligence #GENOS #empathy Qantas

Still time to register for next week’s Executive Assistant and Personal Assistant Conference!

If you’re keen to learn more about becoming a great influencer, working with the right communication styles, handling challenging situations, emotional intelligence, multi-tasking and working across teams, marketing and progressing your career as an EA/PA and much, much more – there’s still time to register for next week’s conference!

Click here for registration details

International Women’s Day – Resources Industry Awards for Women

Thank you Kim Franks for inviting me to the #QRC and #WIMARQ International Women’s Day breakfast. Congratulations to Jo-Anne Dudley winner of the Resources Awards for women. Thank you to Rachael Robertson for your inspirational talk on Leadership in the Antarctic, I was impressed that the expedition the recruitment policy highlights the importance of #EmotionalIntelligence in leadership and team work.

Kim Franks New Hope Group

Kim Franks from the New Hope Group addresses the Resource Industry Awards for Women on International Women’s Day at the Brisbane Convention and Exhibition Centre.

Rachel Robinson, Sarah Yip and Jo-Anne Dudley.

L to R: Rachael Robinson – Antarctic Expedition Leader, yours truly Sarah Yip, KEASE and Jo-Anne Dudley, winner of the Women in Resource Award.

#WomenRAW #resilience #GRIT #NewHopeGroup #IWD2018 #GENOS #PressforProgress

Want to live a longer, less stressful life? Here’s the most successful technique:

Did you know that frequent face-to-face personal interactions and close personal relationships are more likely to make you live longer than exercising, eating well and quitting smokes and booze? In her recent book, The Village Effect: How Face-to-Face Contact Can Make Us Healthier, Happier, And Smarter, Susan Pinker brings together the most recent research on health, ageing and centenarians to show how these social factors far outweigh the benefits of many physiological factors such as sleep, diet and exercise. Face-to-face contact and close personal relationships release neurotransmitters that foster trust, reduce stress and pain and induce pleasure, thus helping you lead a longer, healthier life.


Research in the area of emotional intelligence has shown meaningful relationships between the level of our emotional intelligence and the quality of our relationships and interpersonal interactions (for example, the work by Smith, Heaven, and Ciarrochi, 2008). It’s not just having close relationships and social interactions that make you live longer, it’s also the quality of them. People who demonstrate greater self-awareness, more empathy and who are better at managing their own and others’ emotions, tend to build better-quality relationships with others, as well as relationships that last longer and are more dependable (for example, the people in the relationship are more likely to lend us money, take us to the doctor and generally be there for us in times of need).

Recently, we examined the relationship between levels of emotional intelligence, occupational stress and resilience in collaboration with Worksafe Tasmania and the Department of Premier and Cabinet Tasmania. Our model of emotional intelligence measures how well people demonstrate six emotional intelligence competencies that are known to contribute to success in the workplace. Namely:

  1. Self-Awareness: being aware of the way you feel and the impact your feelings can have on decisions, behaviour and performance.
  2. Awareness of Others: the capacity to perceive, understand and acknowledge the way others feel.
  3. Authenticity: the capacity to openly and effectively express how you feel, honour commitments and encourage this behaviour in others.
  4. Emotional Reasoning: the capacity to effectively use the information in feelings (from oneself and others), and combine it with other facts when decision-making.
  5. Self-Management: the capacity to effectively manage one’s own mood and emotions; time and behaviour; and continuously improving oneself.
  6. Positive Influence: the capacity to positively influence the way others feel through problem solving, providing feedback, and recognising and supporting others’ work.

We found that all six of the competencies of our model meaningfully correlated with occupational stress and resilience. People who demonstrate the competencies well report feeling less stress and more resilient at work. What was interesting in this work and which connects nicely with Susan Pinker’s research, was that the skills to do with others such as ‘Awareness of Others’ and ‘Positive Influence’, correlate almost as strongly with your personal resilience and how stressed you feel, as the competencies to do with self such as ‘Self-Management’ and ‘Self-Awareness’.

So, what’s the message in all this? If you want to live healthier and longer, develop your emotional intelligence; there’s probably no other better thing you can do. This will not only help you create more relationships, but it will also improve the quality of them. Focus on the competencies of emotional intelligence that have to do with empathy and positively influencing the way others feel. Focus on how to make others feel heard, valued, cared for, listened to, and understood. Sharpen your skills at helping people shift from negative emotions to more positive ones, and helping people find more effective responses to stressful events. Like the tagline of our business says, it will not only be game changing for your business, it will be life changing for your people.